Refund and Returns Policy

Refund and Returns Policy

Last Updated: April 24, 2025

At hedst.co, each product is made to order just for you. Because of this, we do not offer returns or exchanges unless the item arrives damaged, defective, or with a print error. Your satisfaction means everything to us, and we’re here to help if anything goes wrong.

1. Damaged or Defective Items

If your item arrives damaged or has a manufacturing issue (wrong print, size, color, etc.), please contact us within 7 days of delivery with:

Your order number

Clear photos showing the issue

Once we verify the problem, we’ll send you a free replacement or offer a full refund, whichever you prefer.

2. No Returns for Buyer’s Remorse

Since each item is custom printed just for you, we cannot accept returns or exchanges for the following reasons:

Wrong size ordered

Change of mind

Color or style not as expected (please read descriptions carefully)

Please double-check sizing charts and product details before purchasing.

3. How to Report a Problem

To report an issue, email us at:
📧 info@hedst.co
Include your order number and any supporting images.

4. Cancellations

Orders can only be canceled within 12 hours of purchase. After that, production may have already started, and cancellations will no longer be possible.

We’re a small team and care deeply about your experience. If there’s a problem with your order, let us know — we’ll make it right.