Frequently Asked Questions (FAQ)

1. Where do you ship from?

All our products are made-to-order and shipped by our trusted Print-on-Demand partners. Depending on the product and your location, it may ship from the US, UK, or EU.

2. How long does shipping take?

Production usually takes 2–5 business days, and shipping takes:

USA: 3–7 business days
Europe: 5–10 business days
International: 7–20 business days
Please note: these are estimates and may vary due to customs, holidays, or carrier delays.

3. Can I return or exchange an item?

Since each item is custom-made, we do not accept returns or exchanges unless the item is damaged or has a manufacturing error. See our Refund & Returns Policy for full details.

4. What if my item is damaged or incorrect?

Please contact us at support@hedst.co within 7 days of receiving your item. Attach clear photos of the problem, and we’ll arrange a replacement or refund.

5. Do you offer custom designs or bulk orders?

We may offer limited customizations or bulk discounts depending on the project. Drop us a message at support@hedst.co with your request!

6. Which payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods shown at checkout.

7. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. If you didn’t receive it, check your spam folder or contact us.

8. Can I cancel or change my order?

Orders can be canceled or edited within 12 hours of purchase. After that, production has likely started and changes won’t be possible.

9. Do you ship internationally?

Yes, we ship worldwide! Please be aware that customs fees or import taxes may apply, depending on your country.

Frequently Asked Questions (FAQ)